Support centre
Do you have questions about visitor parking, registration or a parking charge?
The ParkQR Support centre is where visitors, customers and organisations can send an enquiry about visitor parking, registration or a parking charge. The form collects the information needed to find the relevant registration.
ParkQR provides the Support centre so organisations can handle enquiries more quickly. ParkQR does not make decisions about parking charges. The final assessment is made by the organisation or its parking operator.
For a general introduction, you can read about ParkQRs funktioner or see how visitor parking works with ParkQR.
How the Support centre works
When submitting an enquiry, clearly describe the situation. Include the number plate, date, time and the organisation or location where you parked. If you received a parking charge, attaching it is also helpful.
- Complete the form with the information you have.
- Attach documentation, images or a PDF where relevant.
- The enquiry is reviewed and the relevant registration is examined.
- The organisation or parking operator processes the case and contacts you if necessary.
What can you get help with?
- Questions about a parking charge
- Missing parking registration
- Forkert indtastet nummerplade
- Technical problems with the QR code
- Other questions about visitor parking
The right information makes a difference
An enquiry can be processed more quickly when the number plate, time and organisation are provided. If you received a charge, a copy or image of the document may be relevant.
Avoid sharing more personal information than necessary. Instead, describe the incident briefly and clearly.
For visitors
If you are a visitor, you can use the Support centre when you have questions about a registration. ParkQR records parking but does not decide whether a parking charge should be upheld or cancelled.
Learn more about the solution on ParkQRs forside.
For organisations
Organisations can use ParkQR to give visitors a simple way to register their parking. The Support centre collects enquiries so relevant information can be processed in one place.
Se pricing and the free trial, or read om ParkQR.
Send your enquiry
Complete the form as accurately as possible. If a registration exists, the details can be used to find it. If no registration is found, the enquiry is still forwarded with the documentation you provided.
The Support centre is not an appeals body. It is a secure channel for forwarding information to the appropriate organisation or parking operator.
All required fields must be completed. The more relevant information you provide, the easier it is to find the correct registration and process your enquiry.
Frequently asked questions
How long does processing take?
It depends on the case and who needs to process it. Provide all relevant information from the outset so the case can be assessed properly.
Who processes my case?
ParkQR forwards relevant information. The organisation or its parking operator is responsible for the final processing and decision.
Can I attach images or a PDF?
Yes. You can attach relevant documentation, such as an image of a parking charge or other evidence of your visit.
Can I change a registration?
Send an enquiry with the number plate, date and time. The relevant organisation or parking operator will then assess the available options.
Do I need to create an account?
No. The Support centre can be used without a ParkQR account. Simply complete the form with the required information.
Can I submit multiple enquiries?
Yes. Please submit a separate enquiry for each situation so the information is not mixed together.
Would you like to make visitor parking simpler?
Digital visitor parking makes it easier for visitors to register their car on arrival and gives organisations a complete overview. The visitor scans the QR code, enters the number plate and is done in seconds.
Learn more about ParkQR, see how the solution works or contact us to discuss the options for your organisation.